Why does my antivirus popup with a message saying I have a problem? Does ESP try to install a virus on my computer?
The antivirus test does not try to install a virus. It tries to install a harmless pattern that all antivirus programs recognize as a test. If you are prompted, choose the 'delete' option.
ESP says my computer fails the antivirus test but I know I have antivirus installed and running. What's the problem?
Ensure that your antivirus program is set up to check all your activity. Symantec AntiVirus calls this 'File System Auto Protect'. This must be turned on. Some antivirus products (not Symantec AntiVirus) take time (5 - 20 seconds) to detect the test pattern. Note that the ESP antivirus check has been tested with all of the major antivirus programs. If you are not using one of the well known antivirus programs, and the ESP antivirus check fails, it is recommended that you uninstall your current antivirus program and install Symantec AntiVirus (available at the link above).
